Because of this we are taking special measures so that we can provide you with a comfortable stay in Switzerland, even under these special circumstances.
The label «Clean & Safe» by Swiss Tourism confirms that the guidelines set by the BAG (Federal Office of Public Health) and HotellerieSuisse are being implemented in the establishment.
Because of the regulations we have to reduce some of our services. Additionally we ask for your understanding, because of the reduced capacity, waiting times can occur. We are confident, that with mutual respect and composure, we can master this special situation together with you.
THE MOST IMPORTANT THINGS
As of Monday, 13.09.2021, a valid COVID certificate is required for the stay at our hotel and/or visit of our restaurants. This must be presented by every guest over 16 years of age with an ID card at the latest at check-in. Without a valid certificate, the hotel room is not available and the restaurant cannot be entered. The certificate can be presented in paper form or digitally in an app. A certificate is only valid according to the specifications of the FOPH with a QR code. We cannot accept a COVID test without a certificate with a QR code. The rules and specifications of the FOPH regarding certificates apply.
As a vaccinated or recovered person, you can show us the validity date of your certificate, so you do not need to identify yourself daily for the rest of your stay. You are welcome to send us the documents (certificate and ID) in advance to benefit from a faster and less complicated check-in on site. Tested persons must submit an updated test result every 48 hours without further request. You will find the nearest test center at the Polyclinic in St. Moritz Bad ».
The cancellation conditions in your reservation confirmation apply to all reservations. Depending on the offer, travel period or room category, the cancellation period is 7, 14, 30 or 45 days. Up to that point you can cancel the reservation free of charge. If you choose the non-refundable rate with full prepayment when making your reservation, you will receive a special rate. Please note, however, that in this case no modification or refunds are possible. We recommend that you take out travel insurance with ERV, which currently also insures Corona. Please note that a possible closure of the ski area or new quarantine regulations of individual regions do not allow free cancellation as long as the hotels remain open.
Health is a priority
Upon arrival you confirm that you don't display any symptoms such as fever, a sore throat and/or coughing. If this is not the case, you are halted from traveling. If you start to display any flu symptoms or experience difficulties breathing at any time during your stay, please inform us immediately and to terminate your stay with us.
Regular testing in companies
The Randolins employees are vaccinated or tested regularly.
Distance and hygiene rules, mandatory masks
We thank you, that you adhere to the distance and hygiene rules set by the BAG (Federal Office of Public Health) at all times and that you do not mix with other guest groups. Masks are compulsory in some public areas of the hotel - such as the lobby and reception.
Disinfecting your hands
There are stations with disinfectant set up for your use all around the resort.
Basic cleanliness and hygiene
Hygiene is one of our highest priorities at all times, even outside of times of pandemic. Naturally we are continuing to attach great importance to the cleanliness and hygiene in our hotel. Additionally, the doorknobs and elevator buttons are being disinfected regularly. We use cleaning agents with integrated disinfectants throughout the hotel.
Shuttle Bus: Masks are a must
As we cannot maintain the required distance in our hotel bus, all passengers must wear masks.
If you would prefer to take a cab, we recommend Taxi Agim (Tel +41 81 833 23 11). Please mention that you are guests of the Randolins hotel when calling the cab, as you will receive a special price of CHF 25.00 per trip from the Randolins to the "Schulhausplatz" or the train station of St. Moritz.
Please bring your personal masks. If needed, individual protective masks (disposable or reusable) can be purchased at the reception desk. When skiing during the winter season, it is also mandatory to wear a mouth and nose protection, with the exception of the slopes.
As per usual the breakfast is offered in form of a buffet. We ask you to disinfect your hands before the buffet and to respect the rules of distance when queuing. We recommend that you arrive a little earlier for breakfast if you wish to avoid the main breakfast time between 08:00 and 10:00. We are at your service from 07:00 am.
Restaurant and dining room
The restaurant including the terrace is also open to non-hotel guests. In the dining room and the restaurant Stüvetta the amount of seats have been reduced, so that the required distance can be maintained. We have added more tables to our terrace, so that guests can sit outside in nice weather. Only persons with a valid COVID certificate are admitted to the restaurants. Please have this ready as well as an official ID card. We recommend making a table reservation for dinner. In the evening, two à-la-carte mealtimes are offered. So it is possible to have dinner at 6pm/6.30pm or at 8pm/8.30pm.
Like all other indoor facilities of the hotel, the wellness area is only accessible to guests with a valid COVID certificate. The wellness area is open at the regular times and exclusively for hotel guests. We ask you, despite the certificate, to adhere to the distance and hygiene rules in the wellness area.
The playroom and the play corner in the dining room are open. The playground outside is at your disposal without any restrictions. The weekly children's activities such as baking in the hotel kitchen will not take place for the time being.
The measures are updated and renewed according to the decisions of the government.
You can find here all information about the current situation in the Engadin and St. Moritz »
Swiss Tourism provides an overview of all opening hours and availabilities of the tourist partners in Switzerland as well as the situation at the Swiss borders on www.myswitzerland.com/open.
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Via Curtins 2
7500 St. Moritz
Tel +41 (0)81 830 83 83
Fax +41 (0)81 830 83 80